Politique de confidentialité
Privacy Policy of frsh AG
A) General information
frsh AG (hereinafter also referred to as “we”, “us”, “company”) collects and processes personal data concerning you or other persons (e.g. work colleagues, family members; “third parties”). The term “data” is equated with “personal data” or “personal information”. The terms “editing” and “processing” are used synonymously.
In this Privacy Policy, we describe how we process your data when you use www.feelfrsh.com (hereinafter “website”), purchase our services or products, are otherwise contractually connected with us, communicate with us or otherwise have dealings with us. This Privacy Policy may be supplemented by other documents such as contractual conditions or additional specific data protection agreements.
If you provide us with data from third parties, we assume that you are entitled to do so and that this data is correct. By transmitting data about third parties, you confirm this and ensure that these third parties have been informed of this Privacy Policy. Our own information obligations under the applicable data protection laws remain unaffected.
The Swiss Federal Data Protection Act (“DSG”) and the Data Protection Ordinance (“DSV”) apply in principle to the processing of your personal data.
B) Controller
Unless otherwise communicated, the controller for the data processing activities of frsh AG described in this privacy policy is:
frsh AG (CHE-207.357.740)
Rietstrasse 12
CH-9436 Balgach
info@feelfrsh.com
C) Categories of data processed
We primarily process personal data that you provide to us or that we collect when operating our website. We may also receive personal data from third parties. The personal data processed may come from the following categories:
i. Technical data (cookie identifier, IP address, etc.);
ii. Communication data (telephone number, e-mail address, etc.);
iii. Master data (name, address, date of birth, etc.);
iv. Contract data (services to be provided under the contract, contract duration, etc.);
v. Behavioural and preference data (use of the website, selection of products and services, etc.);
vi. Particularly sensitive data or special categories of personal data (biometric data, information about your health, etc.);
vii. Other data (photos, videos, sound recordings, etc.);
D) Purposes of data processing
We process your data in connection with our communication with you and for the purposes of entering into, managing and performing contractual relationships. We may also process data for marketing purposes, to assert legal claims, to defend ourselves in legal disputes, to maintain relationships, for market research and product development, and to comply with laws, directives and recommendations from authorities and internal regulations. If necessary and legally permissible, we will process your data beyond the actual contractual purposes in order to fulfil legal obligations.
Specifically, we process your data for the following purposes:
a) Use of our website
With regard to the use of our website, the following purposes of data processing arise in particular:
1. Log files
When you visit our website, we automatically collect general technical information in so-called log files. The following information can be collected: the browser and version used, the operating system used by the accessing system, the website from which an accessing system accesses our website, the sub-websites that are accessed on our website, the date and time of access to our website, the IP address of the device used to visit the website , the internet service provider of the accessing system and other similar information that may be used to prevent attacks on our systems. These log files are collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring and increasing the security and stability of our systems in the long term, optimising our internet services and for internal statistical purposes.
2. Newsletter
You can register to receive our newsletter. We process the data collected in this way in order to provide you with information about us, our services and our products, general developments in the industry and other news. You can unsubscribe from the newsletter at any time by sending an e-mail to privacy@feelfrsh.com or by clicking on the “Unsubscribe” button in the newsletter.
3. Contact form, chat and e-mail contact
You can contact us using the contact form, chat or email. We process the data collected in this way in order to check your request and to contact you. The data that we have received in the course of establishing contact will be deleted as soon as it is no longer needed to achieve the purpose for which it was collected, your request has been fully processed and no further communication with you is necessary or desired by you. Please note that in the case of (pre-)contractual enquiries, we may be subject to statutory retention requirements and may only be able to delete your data after these have expired.
4. User account
You can open a user account on our website. We process the data collected in order to identify you and to provide you with an overview of your orders and the contracts concluded with you in this context. We may also use the data to communicate with you and for marketing purposes.
5. Online orders
You can order products and services from us online. We process the data collected in order to process your order and deliver the requested products or services to you.
6. Online applications
You can apply for a job with us online. We process the data collected in order to store, evaluate, assign and forward your application and thus complete the application process. In particular, CVs and data provided for application purposes may contain information that is particularly worthy of protection. If we conclude an employment contract with you, we will process the data in the context of that contract.
7. Surveys
If you are registered with us, we may also use your data to send you satisfaction surveys and other surveys. These surveys are used to continuously improve our services and offers.
8. Cookies
Cookies are small pieces of information that can be used to uniquely identify your browser and in which further information such as user settings can be stored. When you visit our website, cookies are automatically stored on your device. Cookies can help us to make your visit to our website easier, more pleasant and more meaningful. We use the following cookies
- Technically necessary cookies: These cookies are essential for our website to function and cannot be disabled in our systems.
- Functional cookies: These cookies enable the provision of improved functions and personalisation. They may be set by us or by third parties whose services we use on our website.
- Analytics cookies: These cookies enable us count visits and idenitfy sources of acces in order tod determine and improve the performance of our website.
- Marketing cookies: These cookies and other tracking technologies enable us to display personalised advertising to you.
You can set your browser to automatically block cookies in the respective browser settings. However, this may result in some areas of the website not functioning.
9. Tracking and analytics tools
We use various technical systems, mainly from third-party providers such as Google Analytics or Mailchimp, to measure and evaluate the use of our website and our newsletter. We process the data collected for the purpose of designing and continuously optimising our website and our newsletter to meet your needs. These tracking and analytics tools use cookies and similar technologies; please refer to the section on cookies for more information on how they are used on our website.
It is possible that the third-party providers may be able to draw conclusions about your identity from the data for their own purposes, create personal profiles and link this data to any user accounts of yours. If you consent to the use of the corresponding services and their cookies, you explicitly consent to such processing, which may also include the transfer of personal data (in particular usage data regarding the website and app, device information and individual IDs) to the USA and other countries.
10. Pages on social networks
We use social networks and have our own pages on LinkedIn, Instagram, TikTok and Facebook, among others. We use pages on social networks to share information about us, our services and other news. We also use these pages to communicate with you and third parties. When you visit our pages on social networks or interact with us, we receive data about you. We process this data for communication, marketing purposes and market research. We can further process content that you have published yourself. For further information on the processing by the platform operators, please refer to the data protection information of the platforms. There you will also find out in which countries they process your data, what rights of access, deletion and other rights you have as a data subject and how you can exercise them or obtain further information.
We use plugins. If you access a link to one of our pages on social networks, a direct connection will be established between your browser and the server of the relevant social network. This allows us to offer certain functions on the pages.
11. Reviews
If you submit reviews, e.g. on Google, Trustpilot or similar rating portals, we may use these reviews for our purposes, e.g. on our website, in our communication and in our marketing materials.
b) Contractual relationships with customers, suppliers and other business partners
In order to fulfil our contractual obligations, we process inventory data (e.g. names and addresses as well as contact data), contract data (e.g. services used, names of contact persons, payment information) of customers, suppliers and other business partners with a view to best fulfilling our contractual obligations and services as well as for invoicing and communication purposes.
E) Disclosure to third parties
We treat your personal data confidentially and only disclose it to those third parties that are listed in this Privacy Policy. This disclosure is made in connection with our contracts, the website, our services and products, our legal obligations or to protect our legitimate interests and for the purposes listed under D) above.
We use external service providers for various administrative activities. These external service providers may gain access to your personal data as a result of their activities, although they are contractually obliged to always treat your personal data confidentially. To this end, we have concluded contracts for order data processing with them, where necessary.
We may disclose your personal data to the following recipients in particular:
i. Trustees in connection with bookkeeping and the creation and sending of invoices;
ii. tax advisors, if this should be necessary for the preparation of the tax return;
iii. logistics service providers in connection with the shipment of our products;
iv. banks and insurance companies, if this is necessary in connection with our contracts;
v. our group companies;
vi. IT service providers that provide the software programs and services we use and administer the website and related matters (e.g. web hosts, newsletter providers, tracking and analysis tools providers);
vii. collection agencies, if we have to assert our claim through debt collection proceedings;
viii. law firms, in particular in the event of a dispute;
ix. credit card acquirers, if you use our paid services;
x. social media companies, if you access a link to one of our social media profiles through plugins;
xi. offices, courts, and other authorities, if we are legally obliged or entitled to do so or if it appears necessary to protect our interests;
F) Data transfer and transmission abroad
We are also entitled to transfer your personal data to companies abroad, provided that this is done for the purpose of data processing in accordance with point D) above. We disclose your personal data in the following countries: Switzerland and the EU. If the country in question is outside Switzerland, the EU, or the EEA and no adequate level of data protection is ensured by law, we contractually oblige the recipient to comply with the applicable data protection. For this purpose, we use the standard contractual clauses of the European Commission.
G) Data security
We use appropriate technical and organisational security measures to protect your personal data stored by us against unintentional, unlawful or unauthorised manipulation, deletion, alteration, disclosure or use, partial or complete loss and against unauthorised access by third parties. Our security measures are continuously adapted and improved in line with technological developments. We do not accept any liability for the loss of data or for third parties gaining knowledge of or using data.
We also take internal data protection very seriously. Our employees and the service providers we commission are bound by us to maintain confidentiality and to comply with data protection regulations.
As a registered user, you can only access your user account by entering your personal password. You should always keep your access data confidential and log out of the user account when you have finished communicating with us, especially if the device you are using is not used exclusively by you.
H) Duration of data storage
We only store your personal data for as long as is legally necessary or in accordance with the purpose of the processing. When analysing data, we store your data until the analysis is complete. We store contract data for longer, namely for at least as long as the contractual relationship exists and for no longer than the period of limitation for possible claims by us or as long as statutory or contractual retention obligations apply. Retention obligations that require us to store data arise from accounting and tax regulations. According to these regulations, business communications, contracts, and accounting records must be kept for up to 10 years. If we no longer need this data to provide you with our services, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.
I) Updates and changes
We reserve the right to update and amend this Privacy Policy at any time without prior notice. The current version published on our website applies. We therefore recommend that you visit our website regularly to find out about any updates that may have been made.
Version dated 22 August 2024
